A product I ordered and paid for has been missed out. What can I do?

For any queries regarding missing items, do give us a call, or message on Whatsapp (96602173) or drop us a message on Telegram (@soshinsensg). To speed up the process, please indicate your order number.

We do our best to fulfil all orders. However, as we are dealing with fresh produce, there have been occasions where these items are unavailable in the Japanese markets. While this is a rarity with the necessary licenses we have obtained, items may be delayed or stuck at the various points of entry (airports and seaports) for random health inspections by the Singapore Food Agency. 

For items that are unavailable, a refund will be made.