FAQs

Frequently Asked Questions

Self-collection is available from Monday to Friday. Once your order has been placed, drop us a message on Whatsapp @ 96602173 with your invoice number and self-collection date and time. We will be in touch from there.
Self-collection time slots can be rescheduled. However, we would be very appreciative if you could drop us a message on Whatsapp @ 96602173 if you are going to be late or would like to reschedule your appointment at least 3 hours before your appointment time.  This would provide us with some lead time to pack your produce on an alternate date of your preference.
We deliver from Monday to Saturdays, with 3 time slots that you can choose from at check out. Slot 1: 10am to 2pm Slot 2: 2pm to 6pm Slot 3: 6pm to 10pm For fresh / chilled items, we recommend opting for delivery on Tuesday, Wednesday, Friday or Saturdays - as these are when our fresh produce arrives from Japan.
Soshinsen was first energized by the desire to provide the end consumer with affordable Japanese produce that restaurants and chefs had access to. The word “新鮮” - which translates to fresh in both Japanese (Shinsen) and Mandarin (xīnxiān) - is a prerequisite when it comes to the culinary world, particularly for raw ingredients.  We are an online grocer offering a selection of produce ranging from meat and sashimi grade fish, to fruits and vegetables. These flown in twice a week, are mainly procured from the various markets across Japan (such as Toyosu, Yokokama, and Hakodate) or directly from local farmers. Over the years, we have expanded this selection to include produce from Russia, Portugal and France.
This range is to accommodate variations in product availability in the markets in Japan. Very often it is difficult to obtain the exact specs for wild caught produce. However, fret not. You will be charged for the lower limit of the range provided, and any additional amount received is complimentary.