There is an issue with an item I ordered. What should I do?Should you be dissatisfied with the product you have received, do provide us with clear images of the product within 6 hours of delivery time, do also indicate the dissatisfaction(s) that you may have. These can be emailed to us at firstname.lastname@example.org. Refunds and exchange will be made at the discretion of Soshinsen, and claims that are unreasonable and cannot be duly supported with photographic proof will be rejected. Do note that delivery charges are non-refundable
I have a delivery scheduled for today, but nothing arrived. Who can I reach out to?If it is still within your chosen delivery time slot, we seek your understanding and patience as our delivery team is on their rounds. However, in the event that you have an unfulfilled order, do give us a call, or message on Whatsapp (96602173) or drop us a message on Telegram (@soshinsensg). To speed up the process, please indicate your order number.
A product I ordered and paid for has been missed out. What can I do?For any queries regarding missing items, do give us a call, or message on Whatsapp (96602173) or drop us a message on Telegram (@soshinsensg). To speed up the process, please indicate your order number. We do our best to fulfil all orders. However, as we are dealing with fresh produce, there have been occasions where these items are unavailable in the Japanese markets. While this is a rarity with the necessary licenses we have obtained, items may be delayed or stuck at the various points of entry (airports and seaports) for random health inspections by the Singapore Food Agency. For items that are unavailable, a refund will be made.
I have feedback regarding my experience. Where can I share this?Here at Soshinsen, we value all feedback. Do drop us an email at email@example.com to let us know your experiences and/or to share any areas for improvement.