Terms Of Use

Soshinsen Holding Pte Ltd alias SSS (“we,” “us,” “our”) has established these Terms of Use (“Terms”) for each customer (“you,” “your”), which govern your access to, and use of the www.soshinsen.com.sg website/SSS website (the “Services”) and any information, text, graphics, or other materials uploaded, downloaded, or appearing on the Services (collectively referred to as “Content”). By accessing or using the Services you agree to be bound by these Terms.


Any contract for the supply of Food/Goods Delivery from this Website is for the supply of Goods or Services from this Website any contact is between you and Soshinsen (SSS)

You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.

Food Delivery, Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.

Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.

For the case of Indent Fresh Items/Gifts /Hampers orders, we reserved the right to provide alternative of equal value should the original products published are not available at time of order.

When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.

Any order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.

If the ordered Food/Goods Delivery and delivery capacity is available, we will accept the contract and confirm it. If the details of the order are correct, the contract for the Food Delivery, Goods or Services will be confirmed by text message or emails (SMS).

The confirmation message will specify delivery details including the approximate delivery time specified by us and confirm the price of the Food Delivery, Goods and Services ordered. If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call or emails.

Prices and Payment

You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.

All prices listed on the Website are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax and does not include delivery charges. We also reserve the right to alter the Goods or Services available for sale on the Website and to stop listing said Goods or Services.

All prices listed on the Website for Goods and Services by SSS reflect the price at the time of listing. We give great care to keep them up to date. In the case the price listed is not current, we will contact you to inform you about the price difference and you can choose to opt-out of the order.

The total price for Food Delivery, Goods or Services ordered, including delivery charges and other charges, will be displayed on the Website when you place your order. Full payment must be made for all Goods dispatched and Services provided. Payment has to be made in cash or, if available on the website, by online payment, e.g. credit or debit card.

Only online payment is accepted, you must pay for your order before it is delivered. To ensure that shopping online is secured, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.


Delivery periods quoted at the time of ordering are approximate only and may vary.

Goods will be delivered to the address designated by you following your reference time slot given and stated in our schedule of delivery.

All orders are delivered by a reputable courier. We will make every effort to deliver within the time stated, however, we will not be liable for any loss caused to you by ordering late.

If the Goods are not delivered within the estimated delivery time quoted by us. You may also contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.

We shall not be liable for all goods/food, once you received and accepted our delivery.

If you fail to accept delivery of Food Delivery and/or Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.

You must ensure that at the time of delivery of Food Delivery and/or Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery;

Please note that it might not be possible for ask to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address;


We do not accept cancellation once order in process, we will not be able to refund any order, which has been already dispatched.

We may cancel a contract if the product is not available for any reason. We will notify you
if this is the case and return any payment that you have made;

If the cancellation was made in time and we have accepted your cancellation, we will refund or re-credit your debit or credit card with partial of the amount within 14 days,

There will be an administration charge of S$10 for any cancellation of order.

In the unlikely event that we deliver a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. We can only do a partial delivery (a few items might be not available), our staffs should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. We are not responsible for wrong or partial delivery. No cancellation charges will apply if we are unable to fulfill your order as requested.

Unlawful or Prohibited uses

The SSS Website may only be used for lawful purposes in accordance with the terms of the license granted in these Terms & Conditions. As a condition of your use of this SSS Website, you warrant to SSS that you will not use the SSS Website for any purpose that is unlawful or prohibited by these Terms & Conditions. Whether on behalf of yourself or on behalf of any third party, unless you have the express prior written consent of SSS,


1) Make any commercial use of the SSS Website or its Content, including making any collection or use of any product listings, descriptions, prices, or images;
2) Download, copy, or transmit any Content for the benefit of any other merchant;
3) Use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the SSS Website;
4) frame, mirror, or use framing techniques on any part of the SSS Website;
5) make any use of data extraction, scraping, mining, or other data gathering tools, or create a database by systematically downloading or storing SSS Website content, or otherwise scrape, collect, store, or use any Content, product listings, descriptions, prices, or images, except pursuant to the limited license granted by these Terms & Conditions;
6) use any meta tags or any other hidden text utilizing SSS’s name or trademarks;
7) misrepresent the identity of a user, impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the SSS Website, or express or imply that we endorse any statement you make;
8) use a buying agent to conduct transactions on the SSS Website;
9) conduct fraudulent activities on the SSS Website;
10) violate or attempt to violate the security of the SSS Website, including, without limitation:
10.1) accessing data not intended for you or logging onto a server or an account that you are not authorized to access;
10.2 ) trying to change the functionality of the SSS Website;
10.3) attempting to probe, scan, or test the vulnerability of a system or network, or to breach security or authentication measures;

10.4) attempting to interfere with service to any user, host, or network, including, without limitation, via means of submitting malware to the SSS Website, overloading, “flooding,” “spamming,” “mailbombing”, or “crashing”;
10.5) forging any header or any part of the header information in any e-mail or posting; or
10.6) forging communications on behalf of the SSS Website (impersonating the SSS Website) or to the SSS Website (impersonating another user);

11) send unsolicited or unauthorized email on behalf of SSS, including promotions and/or advertising of products or services;
12) tamper with the SSS Website or use or attempt to use any device, software, routine, or data that interferes or attempts to interfere with the working or functionality of the SSS Website or any activity being conducted on the SSS Website;
13) use the SSS Website to defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others, including others’ privacy rights or rights of publicity;
14) harvest or collect personally identifiable information about other users of the SSS Website;
15) restrict or inhibit any other person from using the SSS Website (including, without limitation, by hacking or defacing any portion of the SSS Website);
16) use the SSS Website to advertise or offer to sell or buy (other than from SSS) any goods or services;
17) reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes any portion of, use of, or access to the SSS Website;
18) modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the SSS Website; or
19) remove any copyright, trademark, or other proprietary rights notice from the SSS Website or materials originating from the SSS Website.

Your Account

You may be required to register with SSS in order to access certain services or areas of the SSS Website. If you are required to register with SSS, we may not be able, or we may refuse, to provide you the user name you request.

Your user name and password are for your personal use only. If you use the SSS Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to SSS including those set forth in these Terms & Conditions, SSS reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders.

Push Notification

If SS Website includes push notifications or other mobile communication capability, you hereby approve our delivery of electronic communications directly to your mobile device.

These notifications, including badge, alert or pop-up messages, are delivered to your device even when it is running in the background. You have the ability, and it is your responsibility, to control the notifications you do, or do not, receive through your device.

Modification and Termination

SSS may at any time:
(i) modify or discontinue any part of the SSS Website; or
(ii) offer opportunities to some or all SSS Website users.

SSS reserves the right to make changes to these Terms & Conditions at any time, and such changes will be effective immediately upon being posted on the SSS Website.

Each time you use the SSS Website, you should review the current Terms & Conditions. You can determine when these Terms & Conditions were last revised by referring to the “LAST UPDATED” legend at the bottom of these Terms & Conditions. Your continued use of the SSS Website will indicate your acceptance of the current Terms & Conditions; however, any material change to these Terms & Conditions after your last usage of the SSS Website will not be applied retroactively.

Except for such material changes, the Terms & Conditions that were in effect at the time any claim or dispute arose between you and us will be applied.

SSS reserves the right, without notice and in its sole discretion, to terminate your account or your use of the SSS Website and to block or prevent future access to and use of the SSS Website
(i) if you violate any of these Terms & Conditions,
(ii) for any other reason, or
(iii) for no reason. Upon any such termination, your right to use the SSS Website will immediately cease.

You agree that we shall not be liable to you or any third party for any termination of your access to the SSS Website. Upon termination, all provisions of these Terms & Conditions which are by their nature intended to survive termination, all representations and warranties, all limitations of liability, and all indemnities shall survive such termination.


Any personal information that you provide to the Company is subject to our Privacy Policy, which governs our collection and use of your personal information. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information to other countries for storage, processing, and use by the Company. As part of providing you the Services, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Services and your account, which you may not be able to opt-out from receiving.

Content on the Services

We do not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services.

You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate, or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will the Company be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted, or otherwise made available via the Services or broadcast elsewhere.

Intellectual Property

You acknowledge that the Services contain information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively “Content”) that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media, and technologies existing now or hereinafter developed.

You acknowledge that all such Content is proprietary to the Company and/or our suppliers. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, information, and non-commercial use, and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence, you may not reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right.

Copyright Policy

The Company respects the intellectual property rights of others. If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information:
(i) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
(ii) identification of the copyrighted work claimed to have been infringed;
(iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
(iv) your contact information, including your address, telephone number, and an email address;
(v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
(vi) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

We reserve the right to remove Content in violation of this policy without prior notice and at our sole discretion. Our designated copyright agent for notice of alleged copyright infringement appearing on the Services is: enquiries@soshinsen.com.sg

The Services are available “AS IS”

Your access to and use of the Services or any Content is at your own risk. You understand and agree that the Services are provided to you on an “AS IS” and “AS AVAILABLE” basis.

Without limiting the foregoing, SSS AND ITS PARTNERS DISCLAIM ANY WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We make no warranty and disclaim all responsibility and liability for the completeness, accuracy, availability, timeliness, security, or reliability of the Services or any content thereon.

SSS will not be responsible or liable for any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services, or any Content. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from the Company or through the Services, will create any warranty not expressly made herein.


The Services may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible or liable for:
(i) the availability or accuracy of such websites or resources; or
(ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by the Company of such websites or resources, or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.


If anyone brings a claim against the Company related to your access to or use of the Services, your violation of these Terms, or any Content posted, published, transmitted, or otherwise provided by you or on your behalf, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.

Limitation of Liability



Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Waiver and Severability

The failure of the Company to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.

Controlling Law and Jurisdiction

These Terms and any action related thereto will be governed by the laws of the Republic of Singapore, without regard to or application of its conflict of law provisions or your state or country of residence. All claims, legal proceedings, or litigation arising in connection with the Services will be brought solely in Singapore, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.

Entire Agreement

These Terms and our Privacy Policy are the entire and exclusive agreement between the Company and you regarding the Services, and these Terms supersede and replace any prior agreements between the Company and you regarding the Services. We may revise these Terms from time to time, and we will try to provide you notice prior to any new terms taking effect. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.

Effective 15th November 2018