Yes, someone is required to receive the produce at the door. Our delivery team will drop you a text and a call if no one is reachable. Should we remain unable to reach you, our delivery team will wait a maximum of 15 mins before heading off to complete other deliveries.
If the delivery fails, email us at firstname.lastname@example.org to reschedule your delivery. An additional fee of $15 will be chargeable.
Should you wish to cancel your order at this juncture, an administrative fee of $25 (excluding GST) will be deducted before a refund is made. Delivery fees are non-refundable.
Refund amount = Total amount paid – $25 – $10 (for delivery fee, if any)